Shipping policy

GamesLand Canada – Shipping Policy

1. Order Processing

Orders are typically processed and shipped within 1–2 business days, excluding weekends and holidays.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Processing times may be extended during holidays, major product releases, promotional events, inventory audits, severe weather, or other circumstances beyond our control.

GamesLand Canada reserves the right to delay, hold, or cancel orders when necessary for payment verification, fraud prevention, inventory discrepancies, or other legitimate business reasons.

GamesLand Canada reserves the right to refuse, cancel, or place a hold on any order that it considers high-risk or potentially fraudulent, at its sole discretion. This may include orders with suspicious payment activity, inconsistencies in customer or shipping information, unusual purchasing patterns, or other indicators of potential fraud. Additional verification may be requested before an order is processed or shipped.

2. Shipping Methods & Delivery Times

GamesLand Canada ships using reputable carriers, including:

  • Canada Post

  • UPS

  • FedEx

  • Purolator

  • Canpar

  • ICS Courier

  • Other carriers as required

Delivery times vary depending on the destination, carrier, service level, weather conditions, and customs processing. Deliveries to the Territories and Maritime Provinces may take 15 or more business days.

All delivery dates and transit times provided on our website or by shipping carriers are estimates only and are not guaranteed. GamesLand Canada is not responsible for delays caused by carriers, weather, customs, labour disputes, transportation interruptions, or other circumstances beyond our control.

3. High-Value Shipment Delivery Requirements

To help protect high-value orders against theft, loss, and unauthorized delivery, GamesLand Canada reserves the right to require shipments to be delivered to a secure carrier pickup location nearest to the customer's shipping address rather than directly to a residential or business address.

Customers receiving these shipments may be required to collect their order in person and provide:

  • Valid government-issued photo identification matching the recipient's name on the shipment.

  • A signature confirming receipt of the shipment.

GamesLand Canada reserves the right to determine the appropriate delivery method and pickup requirements for high-value shipments at its discretion.

4. Shipping Fees

Shipping rates are determined by the destination, order value, package dimensions, weight, and available carrier services.

Flat Rate Shipping

A flat shipping rate starting at $16.95 CAD applies to most Canadian orders unless otherwise specified at checkout.

Free Shipping

Free shipping may be available on qualifying orders shipped to select Canadian provinces and territories. Quebec, the Maritime Provinces, and the Territories are excluded from free shipping.

Eligibility is determined automatically at checkout based on:

  • Shipping destination

  • Order value

  • Package size and weight

  • Carrier availability

  • Promotional eligibility

Oversized products, heavy items, remote locations, and certain regions may not qualify for free shipping.

The shipping options and rates displayed at checkout are the applicable charges for your order.

International Shipping

International shipping is calculated as a flat rate at checkout. Additional charges may apply to oversized or particularly heavy items.

5. International Orders – Customs, Duties & Import Fees

For all orders shipped outside of Canada, customers are solely responsible for any applicable customs duties, import taxes, tariffs, brokerage fees, VAT, GST, sales taxes, clearance fees, and other charges imposed by customs authorities, government agencies, or shipping carriers.

These fees are not included in the product price or shipping charges paid to GamesLand Canada.

GamesLand Canada has no control over these charges and cannot predict or estimate their amount.

Customers are responsible for all costs associated with customs processing, including:

  • Customs duties and tariffs

  • Import taxes, VAT, GST, and other applicable taxes

  • Brokerage and customs clearance fees

  • Carrier handling fees

  • Any additional charges imposed by government agencies or customs authorities

Refusal to pay applicable customs duties, taxes, or import fees does not entitle the customer to a refund of shipping charges.

If a shipment is refused, abandoned, returned, destroyed, or otherwise disposed of by customs or the carrier due to unpaid fees, the customer remains responsible for all associated costs.

6. Damaged, Lost, Stolen, or Misdelivered Parcels

Once an order has been transferred to the shipping carrier, GamesLand Canada is not responsible for delays, loss, theft, damage, or misdelivery occurring during transit.

Risk of loss transfers to the customer once the shipment has been accepted by the carrier.

Customers may purchase Captain Protection during checkout to protect eligible shipments against loss, theft, or damage.

If Package Protection is purchased, all claims must be submitted directly through Captain in accordance with its terms and conditions. GamesLand Canada does not administer, approve, or deny Captain Protection claims.

7. Address Accuracy

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

GamesLand Canada is not responsible for delivery failures, lost packages, returned shipments, or additional costs resulting from:

  • Incorrect or incomplete addresses

  • Incorrect postal or ZIP codes

  • Incorrect recipient information

  • Customer data entry errors

If a package is returned due to incorrect or incomplete shipping information, the customer is responsible for any additional shipping fees required to reship the order.

8. Signature Requirements

GamesLand Canada reserves the right to require a signature upon delivery for any order at its discretion.

Customers may also request signature-required shipping before their order is fulfilled, which may result in additional shipping charges.

Customers are responsible for being available to receive signature-required deliveries. Failure to receive a shipment may result in delivery delays, storage fees, or return shipping costs.

9. Shipping Restrictions

GamesLand Canada reserves the right to limit, refuse, cancel, or restrict shipments to certain regions, addresses, countries, freight forwarding services, mail forwarding services, or high-risk destinations.

Additional verification may be required before certain orders are approved and shipped.

 

10. Collector Product Packaging & Condition


Gamesland Canada takes care to package and ship all products securely. However, customers purchasing collectible and sealed products should be aware that minor cosmetic imperfections to external packaging may occur during manufacturing, handling, or transit.


The following are not considered product damage or defects:


- Minor wrinkles, creases, tips, or imperfections in the plastic shrink wrap.

- Small dents, bends, or creases in thin cardboard packaging.

- Minor scuffs, scratches, or cosmetic imperfections to outer packaging.

- Minor imperfections that do not compromise the sealed condition or integrity of the product.


These types of cosmetic imperfections do not qualify an order for a refund, replacement, or exchange.


Gamesland Canada does not guarantee mint-condition outer packaging unless explicitly stated in the product listing. Our responsibility is to ensure products are accurately represented and securely packaged prior to shipment.